Thank you for supporting SPANA
The raffle closes at 11.59 on 8th December 2020, or on 14th December if you enter online. The draw will take place on 15th December 2020.
Applications must be from players aged 16 years old or over. No person under this age is allowed by law to enter SPANA's Lucky Horseshoe Christmas Raffle 2020.
Any person who has entered SPANA's Lucky Horseshoe Christmas Raffle 2020 who is under 16 years old will automatically forfeit any prize and will be excluded from future entries. If a child under 16 years old is found to have participated in a lottery after the lottery draw has taken place, then a full refund will be made to that person and any prizes that might otherwise have been due to them will not be paid out. If prizes have already been paid out, all reasonable attempts will be made to recover them.
SPANA reserves the right to carry out age verification checks and all winners are required, where deemed appropriate, to provide proof of age when requested.
SPANA reserves the right without notice or reason to cancel or refuse entry to the raffle. SPANA's decision on all matters affecting the draw is final and legally binding. No correspondence regarding the results of the draw will be entered into.
Complaints will be handled in line with the complaints procedure found within the SPANA Policy & Procedure. Complaints that cannot be resolved by SPANA including personal attention from the Promoter will be escalated to a third party; The Independent Betting Adjudication Service (IBAS).
Winners of prizes will be notified by email or telephone within 7 days of the draw date. The list of winners can also be accessed by calling 0330 002 0037.
Prizes will be sent by cheque in the post. Any unclaimed cheques will be cancelled by SPANA 6 months after the draw date.
SPANA reserves the right to publish the names of winners.
The cost of each ticket and entry is £1.
There are no alternatives to the cash prizes and no interest is payable. Payment of prizes will be made by cheque by post within 21 days.
Tickets may not be sold in the street.
Terms & Conditions:
SPANA accepts no liability for loss, theft or delay due to post or for any interest for late items. SPANA is not liable for any late bank payments.
SPANA staff and their families are excluded from playing the Raffle. Woods Response Services employees are excluded from playing the Raffle.
No detail in the application may be changed in any way once it has been submitted except for change of address.
SPANA's Lucky Horseshoe Christmas Raffle 2020 is open to residents of England, Wales and Scotland only. No entrants are allowed from any other country of residence.
SPANA's Lucky Horseshoe Christmas Raffle 2020 is subject to the laws of England and Wales.
Supporting Information used in promotion of SPANA raffle. SPANA is licensed by the Gambling Commission, licence number 000-028200-A-314993-002 and this lottery is run under the rules laid down by the Gambling Act 2005 (www.gamblingcommission.gov.uk).
SPANA's Lucky Horseshoe Christmas Raffle 2020 is intended to be a fun way to support SPANA and the vital work we do. If you feel you have a problem with gambling you should visit GambleAware's website where you can get help and advice www.gambleaware.co.uk or contact the National Gambling Helpline on 0808 8020 133, lines open 8.00am until midnight.
The person responsible for this raffle is Paul Sylva, SPANA, 14 John Street, London WC1N 2EB. Registered charity no: 209015. Registered in England no: 558085. VAT no: GB916226729. Company limited by guarantee.
SPANA is a member of the Lottery Council UK and or contributes to the The Responsible Gambling Trust which has been set up to promote and encourage responsible gambling, by funding gambling research and education and the treatment of problem gambling, providing access to support where needed.
If you are worried about your gambling or that of someone close to you, GambleAware is the UK's leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice call their helpline 0845 6000 133 or visit GambleAware.
While most of our supporters gamble within their means, we recognise that gambling can be a problem for some.
If you are worried about your gambling or that of someone close to you, GambleAware can provide support and information. To support problem gamblers, we operate a self-exclusion policy which means you will not receive any marketing material from us about our raffles and lotteries. The exclusion will start after you notify us with your intentions and will last for a minimum of six months. To find out further information, please write to our supporter care team at:
14 John Street
Any complaints regarding our raffles or lotteries can be made directly to SPANA by contacting our dedicated supporter care team at:
14 John Street
We will aim to respond to initial complaints and queries within 48 hours of receipt of the complaint.
If the complaint is not satisfactorily resolved, the matter will be escalated appropriately.
Every complaint will be taken seriously and fully considered by SPANA in order that a satisfactory resolution can be achieved.
In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.
i. The player will be provided with IBAS referral details.
ii. The outcome of IBAS intervention will be reported to the Gambling Commission